Last Updated On 31-Jul-2023
Effective Date 01-Jun-2023
1. Elite IPTV Service Overview:
Welcome to Elite IPTV, where you can immerse yourself in a world of premium entertainment. Our service offers seamless streaming of a diverse range of movies, TV shows, sports events, and more from across the globe. With user-friendly apps, dependable servers, and exceptional customer support, Elite IPTV ensures an unparalleled viewing experience. Choose from a variety of subscription plans and embark on an extraordinary entertainment journey.
- Extensive Channel Lineup: Enjoy a wide selection of channels, including movies, sports, news, documentaries, and more.
- High-Quality Streaming: Experience HD and even 4K streaming for captivating visuals.
- Multi-Device Compatibility: Access Elite IPTV on smartphones, tablets, smart TVs, and streaming devices.
- User-Friendly Apps: Seamlessly integrate our service with various applications.
- Stable Servers: Benefit from reliable servers that minimize buffering and downtime.
- Dedicated Customer Support: Our support team is ready to assist with any inquiries or concerns.
- Flexible Subscriptions: Choose from a range of plans tailored to your preferences.
2. Refund Eligibility:
We believe in your satisfaction, and under specific circumstances, you can request a refund:
- Service Incompatibility: If our service is incompatible with your designated device or platform, a refund request can be made within 7 days.
- Technical Issues: In the event of persistent technical problems, such as frequent downtime or unresolved streaming issues, a refund request can be submitted within 7 days.
- Double Payment: Accidental double payments due to technical glitches will be fully refunded upon verification.
- Non-Activation of Account: If a purchased account isn’t activated within 72 hours from the payment date, a refund request can be initiated.
- Cancellation within Cooling-Off Period: Cancel your subscription within 7 days from the start date for a partial refund.
- Service Dissatisfaction: If our service falls short of expectations within 7 days, a refund request can be made.
3. Refund Request Period
Refund requests can be submitted within 7 days from the purchase date.
4. Refund Amount
We provide refunds of up to 90% while considering country-specific factors, currency conversion fees, and other incurred costs.
Customers must provide evidence or documentation supporting their refund request, such as screenshots or issue explanations.
6. Initiating Refund Process
To initiate the refund process, please contact our customer support team via email or WhatsApp.
7. Refund Processing Time
Refunds will be processed within 5-10 days from the approval of the request.
8. Non-Refundable Items
Please note that 24-hour tests are non-refundable.
9. Cancellation Policy
The cancellation policy is covered within the refundable situations and does not require a separate policy.
No exceptions will be granted under any circumstances.
11. Termination of Service
In cases of a partial refund, the service will be terminated immediately.
12. Communication Channels
Customers can reach us through email or WhatsApp for any communication.
By using our Elite IPTV service, you agree to adhere to the terms and conditions set forth in this partial refund policy. If you have any inquiries or require assistance, please don’t hesitate to contact our dedicated support team. Your satisfaction remains our utmost priority.